Privacy Policy

ClimateFunnel (“we,” “us,” or “our”) is committed to protecting the privacy of homeowners and contractors who use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ClimateFunnel website and services.

1. Information We Collect

Personal Information You Provide

When you submit a quote request, create an account, or contact us, we may collect:

• Full name, email address, and phone number
• Home address and zip code
• HVAC service details and preferences
• For contractors: business name, license number, insurance information, and service areas
• Payment information (processed securely by Stripe)

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Match homeowners with qualified, licensed HVAC contractors in their area
• Communicate with you about your service requests, account, and platform updates
• Process payments and manage contractor billing
• Improve our matching algorithm, platform features, and user experience
• Send relevant service reminders, tips, and promotional communications (you can opt out at any time)
• Prevent fraud and enforce our Terms of Service

3. Information Sharing

We take your privacy seriously and limit how your data is shared:

• With matched contractors: When you submit a quote request, we share your name, contact information, and service details with the contractor(s) matched to your request so they can contact you.
• We never sell your personal data to third-party marketers, data brokers, or advertisers.
• Service providers: We share data with trusted partners who help us operate our platform (e.g., hosting, payment processing, analytics) under strict confidentiality agreements.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• All data is transmitted over HTTPS with TLS 1.3 encryption
• Sensitive data is encrypted at rest using AES-256 encryption
• Payment information is processed by Stripe and never stored on our servers
• We conduct regular security audits and vulnerability assessments
• Access to personal data is restricted to authorized personnel on a need-to-know basis

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly
• Data portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at support@climatefunnel.com. We will respond within 30 days.

6. Cookies & Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for the platform to function properly (e.g., session management, security tokens)
• Analytics cookies: Help us understand how visitors interact with our website so we can improve the experience (e.g., Google Analytics)
• Functional cookies: Remember your preferences and settings

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

7. Third-Party Services

We integrate with the following third-party services:

• Stripe: For secure payment processing. Stripe's privacy policy governs how they handle your payment data.
• Google Analytics: For website analytics and performance monitoring
• Vercel: For website hosting and delivery

Each third-party service has its own privacy policy. We encourage you to review their policies.

8. Children's Privacy

ClimateFunnel is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected data from a person under 18, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at support@climatefunnel.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, sending you an email notification.

We encourage you to review this page periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

• Email: support@climatefunnel.com
• Phone: 1-800-555-HVAC
• Mail: ClimateFunnel, Inc., 1234 Innovation Drive, Suite 200, Wilmington, DE 19801